Sep 202018

Organization: Concern Worldwide
Country: Democratic Republic of the Congo
Closing date: 10 Oct 2018

About the role: This is a 12 month, new role with unaccompanied terms based in Goma, DRC with a salary of Grade 3 €34,106 – €41,685.

You will report to the Systems Director and will line manage the HR Manager (national counterpart) and work closely with the Country Director, Programme Director, Country Financial Controller and Area Coordinators.

We would like you to start as soon as possible

Your purpose:

Under the line management of the Systems Director, Admin-HR Manager will be responsible for managing the human resources and admin resources function for Concern DRC Programme. Based in Goma, with frequent travel to support programme areas in the DRC. Admin-HR Manager will operate in line with all Concern operational and security policies and procedures. A key part of this role will be to strengthen admin processes and to train staff.

You will be responsible for:

Admin and HR

Recruitment and induction

  • Oversee recruitment of all local staff posts to ensure all vacancies are filled with the right people in a timely manner. This includes job identification, assisting job description preparation or review, staff vacancy request, vacancy announcement, shortlisting, setting up interviews, reference checks, employee contracts, and induction.

  • Ensure that all job descriptions and job requirements are in line with the gender strategy.

  • Review with the PD and SD, the current daily worker contracts and move them to regular employment contracts where appropriate

  • Provide support to managers in preparation of job descriptions

    • Review Job Descriptions of new posts in consultation with relevant line managers

    • Periodically review all categories of national staff job descriptions and amend as necessary in light of actual job functions

  • Design and implement an induction process.


  • Establish and maintain a comprehensive confidential data base/filing system for all employees.

  • Maintain accurate records of staff leave etc. and ensure all staff is aware of entitlements and procedures for applying for leave etc.

Staff management

  • Support the Systems Director in establishing a fit for purpose HR planning process. This includes staffing budgets as required.

  • Establish confidential grievance and complaint procedures that staff can rely upon. Manage collective and individual staff grievances, seeking advice from senior management as required and in accordance with grievance policies.

  • Maintain an updated organogram of the organization.

  • Manage payroll of national staff in liaison with Finance team to ensure all local staff receive the correct monthly payments on time.

  • With the support of the Systems Director and the Country Finance Manager, roll out the new payroll software

  • Ensure the implementation of Performance Development Review and probation system, ensuring that it operates equitably and consistently across the organization.

Training and line management

  • Ensure the implementation of the Concern DRC HR manual by training, coaching and mentoring HR staff and line managers in DRC.

  • Promote and ensure compliance with the requirements of Concern’s Safe guarding policies including the Concern Code of Conduct (CCoC) and its associated policies.

  • Line manage and train the current national HR Manager.

  • Oversee staff development plans that meet individual and organisational development needs.


  • With the support of the Systems Director, address the various requests of the government

  • Develop links with local authorities, particularly the labour office.

  • Liaise with the Concern lawyer as required and ensure necessary follow-up

  • Attend the admin meetings organized by the NGO forum in Kinshasa and Goma, and make sure Concern is represented in other locations

Your skills and experience will include:


  • Bachelor degree in relevant discipline such as HR Management or administration

  • Good command of Microsoft Office Professional

  • At least 3 years demonstrated work experience in HR

  • Experience in working in the humanitarian sector and in insecure complex emergency situations

  • Experience in personnel management

  • Good communication skills i.e. advisory/instruction skills, network skills, team building skills

  • French Oral and written skills essential


  • English would be an advantage

How to apply:

All applications should be submitted through our website at by closing date. CV’s should be no more than 4 pages in length.

Due to the urgency of this position, applications will be short listed on a regular basis and we may offer posts before the closing date.

cliquez ici pour les détails et appliquer


Questions Typiques
“What are your salary requirements?” “What employers are really asking is, ‘Do you have realistic expectations when it comes to salary? Are we on the same page or are you going to want way more than we can give? Are you flexible on this point or is your expectation set in stone?’” Sutton Fell says. Try to avoid answering this question in the first interview because you may shortchange yourself by doing so, Teach says. Tell the hiring manager that if you are seriously being considered, you could give them a salary range–but if possible, let them make the first offer. Study websites like and to get an idea of what the position should pay. “Don’t necessarily accept their first offer,” he adds. “There may be room to negotiate.” When it is time to give a number, be sure to take your experience and education levels into consideration, Sutton Fell says. “Also, your geographic region, since salary varies by location.” Speak in ranges when giving figures, and mention that you are flexible in this area and that you’re open to benefits, as well. “Be brief and to the point, and be comfortable with the silence that may come after.”
Questions à poser
Can you tell me about the team I’ll be working with? Notice how the question is phrased; it assumes you will get the job. This question also tells you about the people you will interact with on a daily basis, so listen to the answer closely.