Organization: Mercy Corps
Country: Democratic Republic of the Congo
Closing date: 04 May 2018
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
Program / Department Summary
Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of around 250 people working in North and South Kivu. Mercy Corps’ national office is in Goma with sub-field offices in Katwe, Mweso, Butembo (North Kivu), Bukavu (South Kivu). Current Mercy Corps activities focus on the provision of Water, Sanitation and Hygiene (WASH) services in camps of internally displaced people, but also large-scale WASH infrastructure and service delivery development in urban centers. Mercy Corps also has Food Security, Economic Recovery/Development and Governance programs, with an increasing shift towards transitional and integrated development programming. The DRC team has a strong commitment to providing entrepreneurial and innovative solutions to development challenges, and is actively seeking and facilitating market-based solutions.
The Food Security and Inclusive Access to Resources for Conflict-Sensitive Market Development (FARM) program will work to improve access to, control over and utilization of land for 25,000 households in North Kivu and improve target market systems through increased cooperation between market actors in selected value chains, contributing to food security. FARM will put emphasis on improving access to land through improved service delivery and dialogue platforms for the benefit of the target population. In parallel, FARM will facilitate linkages between farmers, agri-businesses, private sectors actors, cooperatives and government in order to strengthen and diversify the target market systems.
General Position Summary
The Program Manager (PM) will manage and oversee activities related to the FARM program’s Strategic Objective 1: Improve Access to, control over and utilization of land, which includes a strong emphasis on governance, democratic dialogue, and improved land management practices. In coordination with the Program Director, the PM will oversee field-level SO1 team leaders and will manage coordination with Search for Common Ground, the implementing partner. S/he will ensure common strategies, approaches and cross-cutting themes are applied consistently across the program and partners in target communities. S/he will provide technical guidance on land access and governance activities, will support operational and formative research to ensure new ideas/approaches are integrated into the program as necessary. Finally, s/he will ensure conflict sensitivity is mainstreamed and integrated across program components.
The PM will ensure high quality and timely reporting, program documentation and ensure minimum standards are met for SO1.
Essential Job Responsibilities
PROGRAM MANAGEMENT AND IMPLEMENTATION
FINANCE, COMPLIANCE AND QUALITY MANAGEMENT
TEAM MANAGEMENT SUPPORT
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Direct supervisor to 1 FARM staff: Land Access and Use Team Leader and 5-6 team members.
Reports Directly To: FARM Program Director
Works Directly With: SO2 Managers, Programme Quality Coordinator, Gender and Communications Advisors, DMEL Department.
Knowledge and Experience
A successful candidate will have an ability to work independently, take initiative in tasks and self-learning, and be proactive in communications and development of professional relationships. S/he will be able to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment with demonstrated sensitivity to the people and issues in the region. S/he will demonstrate exceptional interpersonal, relationship and cross-cultural communication skills especially in high stress environments are essential for success. S/he will be committed to the values and mission of Mercy Corps; have the ability to creatively problem-solve, to juggle multiple priorities under tight deadlines and to calmly and diplomatically deal with unexpected and sudden events impacting program operations with patience, dynamism, tenacity and a good sense of humor.
Living Conditions / Environmental Conditions
The position is based in Goma, DRC and it requires up to 30% travel to field sites, including Kiwanja and Kitchanga bases.
This position is an unaccompanied position. Shared accommodation will be provided in Goma according to Mercy Corps DRC housing policy. Goma is a provincial capital of over 700,000 inhabitants, with the possibility to travel to Bunia, Bukavu, and Kinshasa. Living in Goma is comfortable, although water and electricity can be unstable. Outside Goma, travel can be dangerous and unpredictable due to armed forces and rebel activity.
While conditions in the country are improving, and security is quite stable in Goma, there are still pockets of violence and insecurity. Mercy Corps’ sub-offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available. Internet is available in all Mercy Corps offices. Travel to field sites will be required where living conditions are clean and secure, but basic. There are a number of health services available with evacuation options for serious illnesses. There’s reasonable access to most consumer goods, although they can be expensive.
Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
How to apply: