Mar 302018

Organization: Medair
Country: Democratic Republic of the Congo
Closing date: 28 May 2018

Role & Responsibilities

This varied and challenging role involves coordinating and managing the main support functions including general administration, base management, finance, human resources, logistics and security. With line management responsibility for staff involved in support roles the Project Support Manager also represents Medair at relevant meetings with contractors, local authorities, NGOs and other stakeholders.

Project Overview

The project will target IDP and Returnee populations in a remote location in the centre of the DRC which has seen armed conflict and massive displacement since August 2016. Through existing health centres we will provide free care through the strategies of Primary Health Care. A referral system for obstetric emergencies and disease surveillance will be supported with emphasis on prevention of outbreaks, PHC, SGBV, CMAM, BCC, CU5 and PLW; prevention of disability, particularly blindness, will also be explored.


Field based position in Kasai, Democratic Republic of Congo. Take a look at Medair’s work in D.R. Congo.

Starting Date / Initial Contract Details

As soon as possible. Full time, 24 months

Key Activity Areas

Programme Support Management

  • Facilitate communications with the programme teams supporting strategy through the support functions.

  • Supervise financial activities to ensure all cash management needs, reporting deadlines to meet audit requirements.

  • Ensure all internal financial controls are in place and that Medair and donor guidelines are followed

  • Ensure legal requirements relating to employment are adhered to.

  • Provide logistical support, including managing the supply chain and the training of logistics staff.

  • Ensure procedures are maintained in logistics, particularly in the areas of procurement, storage and transportation.

  • Implement procedures and guidelines to enhance the smooth running of the programmes. This may include finance and governance procedures, staff management, fleet management and IT security and infrastructure.

  • Represent Medair at relevant national and local meetings with government officials, contractors, other NGOs, etc., reporting back as applicable to staff, field managers and HQ.

Security Management

  • Ensure security procedures are in place, up-to-date and staffs receive security information. This includes reviewing security arrangements, providing briefings and ensuring the availability of emergency equipment.

  • Assist the Country Director in managing security incidents, and attend external security meetings.

Financial Management

  • Supervise the budget ensuring it is spent according to donor proposals and regulations and within the appropriate time frame. Advise the senior field managers of the financial status of the projects.

Staff Management

  • Reflect Medair’s values and interact with the team through leadership to improve their knowledge and competence.

  • Manage the programme support staff including recruitment, day-to-day management, training, etc.


  • Develop a communication structure to ensure the team is kept informed of support activities.

  • Develop relationships with suppliers, legal authorities and other NGOs representing Medair and ensuring good co-operation.

Quality Management

  • Promote and use standardised formats are used and guidelines are followed.

  • Develop systems to improve transparency and to detect loss or fraud.

Team Spiritual Life

  • Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.

  • Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.

  • Encouraged to join and contribute to Medair’s international prayer network.

    This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.


  • University degree in a relevant subject such as Management / Development Studies / Business Administration or in a relevant technical subject.

  • Strong working knowledge of English and French (spoken and written).

Experience / Competencies

  • 2 years of post-qualification management experience in a relevant profession.

  • Experience working in a cross-cultural setting, preferable in a support role.

  • Good conflict resolution skills, training skills, strong leadership, Team-player and able to work independently. Strong leadership skills and strong organisational and time management skills.

  • Organisational and time management skills with a capacity to work under pressure.

Working Conditions

  • This is a field-based position and working and living conditions may be very different to that previously experienced.

How to apply:

Application Process

Before you apply, please ensure you are fully aware of the:

  1. Medair organisational values.

  2. Profiles sought for Internationally Recruited Staff (IRS).

  3. Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

  4. Benefits Package provided for Internationally Recruited Staff (IRS)

To apply, go to then:

  1. apply for this vacancy (or another position that matches your profile), or

  2. apply for a Medair ROC (where we can try and match your competencies to our vacancy needs).

Please do not make multiple applications. We will not review email applications.

Only English-language applications / CVs will be reviewed.

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Questions Typiques
“What are your strengths and weaknesses?” It’s easy to talk about your strengths; you’re detail oriented, hard working, a team player, etc.–but it’s also easy to get tripped up when discussing your weaknesses, Teach says. Never talk about a real weakness unless it’s something you’ve defeated. “Many hiring managers are hip to the overused responses, such as, ‘Well, my biggest weakness is that I work too hard so I need try to take it easy once in a while.’ The best answer is to discuss a weakness that you’ve turned around, such as, you used to come in late to work a lot but after your supervisor explained why it was necessary for you to come in on time, you were never late again.”
Questions à poser
What is the single largest problem facing your staff and would I be in a position to help you solve this problem? This question not only shows that you are immediately thinking about how you can help the team, it also encourages the interviewer to envision you working at the position.