Oct 182017

Organization: Pact
Country: Democratic Republic of the Congo, United States of America
Closing date: 31 Oct 2017

At the heart of Pact is the promise of a better tomorrow. A nonprofit international development organization founded in 1971, Pact works on the ground in nearly 40 countries to improve the lives of those who are challenged by poverty and marginalization. We serve these communities because we envision a world where everyone owns their future. To do this, we build systemic solutions in partnership with local organizations, businesses, and governments that create sustainable and resilient communities where those we serve are heard, capable, and vibrant.

Pact is a recognized global leader in international development. Our staff have a range of expertise in areas including public health, capacity development, governance and civil society, natural resource management, poverty, fragile states, monitoring and evaluation, small-scale and artisanal mining, microfinance and more. This expertise is combined in Pact’s unique integrated approach, which focuses on systemic changes needed to improve people’s lives.

Position Purpose
Pact seeks to recruit a Program Manager for our Mines to Market programs. Reporting to the GLR Country Director and with the strategic support of the Vice President of Mines to Markets, act as the key point of coordination, preparation and submission of all reports relating to iTSCi project in the Great Lakes Region. The ITRI Supply Chain Initiative (iTSCi) is a traceability and due-diligence mechanism implemented by governments of the Great Lakes Region to allow minerals to be traded internationally, in respect with the requirements of the US- Dodd Franck Act and the OECD Due Diligence guidance for responsible supply chain.

Key Responsibilities

  1. Reporting and submission of iTSCi reports: Assist reporting officer by sharing the below tasks in consultation with him/her:

    • Submission of monthly iTSCi reports and annexes (including Master mine list and incident reports summary);
    • Submission of iTSCi annual reports;
    • Ensure that reports are supplemented by photographs or other visual material which will increase its interest and accessibility;
    • Ensure that the reporting process is aligned fully with donor requirements and schedules;
    • Ensure the preparation and submission of success stories from the project in line with the reporting requirements;
    • Ensure the timely submission and update of baseline studies.
  2. Supervision of all iTSCi reporting officer(s) (DRC, Rwanda, Burundi and Uganda):

    • Review and comments of monthly iTSCi reports before the submission of the reports to the donor;
    • Review, comments and submission of iTSCi annual reports before the submission of the reports;
    • Ensure that reports are supplemented by photographs or other visual material which will increase its interest and accessibility;
    • Ensure that the reporting process is aligned fully with donor requirements and schedules;
    • Ensure the review and submission of stories from the field in line with the reporting requirements;
    • Ensure the timely submission and update of baseline studies.
  3. Supervision of the iTSCi Regional Data Collection Manager(s)

    • Liaison with the iTSCi Project Managers on any protocols, data collection issues, data errors, or other reporting issues as identified by the iTSCi Data Management Team;
    • Design and carry out staff trainings on iTSCi reporting, data management, and protocols as required;
    • Participate in the ongoing redesign of the ITRI Central Database;
    • Liaise with ITRI for any question of data management and quality.
  4. Management of iTSCi incident reports

    • Ensure that all incidents reported either through the official process or identified from field reports are recorded accurately with due consideration to verification of information and confidentiality of sources;
    • Ensure that the parties involved in the incidents are informed and have the right to respond, as well as being informed of follow up actions;
    • Ensure that the appropriate monitoring bodies are informed in a timely and appropriate fashion and that they discuss, act, and report back;
    • Ensure maintenance of an up-to-date database and an appropriate level of analysis of the incidents to enable the reporting of basic statistics;
    • Ensure that all steps, decisions, actions are recorded accurately in a format where they will be accessible to auditors or other authorized bodies;
    • Liaise directly with the iTSCi Governance Committee as required;
    • Update the incident report matrix and protocol, in accordance with OECD Due Diligence Guidance and donor requirements;
    • Develop appropriate training material for staff in relation to drafting of incident report and resolution;
    • Regular update on security situation, in the project areas (DRC, Burundi, Rwanda).
  5. Management of the whistle-blowing program

  6. Ensure administrative and operational implementation of the whistle-blowing program in the Great Lakes Region;

  7. Coordinate with, supervise, and assist local partner organizations in the implementation of the program, including by providing guidance as appropriate;

  8. Collect, review and analyze all information provided by local partner organizations and/or whistle-blowers and ensure that the information relevant to the iTSCi program is sent to the respective reporting officers for follow-up;

  9. Assist in the implementation of training activities for government agencies as well as for local partners;

  10. Submission of quarterly summary reports describing benefits in number, nature, and resolution status of incidents reported through the whistle-blowing mechanism.

  11. iTSCi communications and strategy

    • Liaise directly with the iTSCi Steering Committee as required, under the direction of the Country Director and/or the Vice President of M2M
    • Engage in discussions on iTSCi strategy, external relations/partnerships, alignment and future with focus on changing legal context, market requirements, and the political economy of the GLR;
    • Contribute as needed to fundraising and opportunity development activities including proposal design and input to/review of proposal writing;
    • Act as communication focal point for all reporting and data aspects with ITRI and TIC
    • Regular communication with project managers for DRC, Rwanda and Burundi to provide useful updates on the program, with authorization and inputs from the Country Director;
    • Biweekly – or weekly, as appropriate – meetings (skype) with the ‘iTSCi reporting team (narrative and data)’ to discuss priorities for the week and ongoing issues;
    • Submission of weekly reports to the Country Director on activities of the past week, priorities for the following week and inputs required from the Country Director.
  12. External communications

  13. Monitor all requests for information from journalists, researchers, others, including requested and unexpected site visits and, in coordination with Pact’s Marketing & Communications and M2M Communications teams, respond accordingly keeping key stakeholders informed;

  14. Participate in visits by Pact staff, donors, dignitaries, others, to the iTSCi project in the GLR;

  15. In coordination with the Country Director and the Vice President, M2M, liaise with national and international partners as needed for the effective implementation of iTSCi activities in the GLR;

  16. Represent Pact and/or iTSCi at local, national and international meetings and other events as required including presentations at conferences, participation in panels, contribution to workshops, etc.

  17. Other duties as may be required
    Basic Requirements

  18. Master’s degree required

  19. Three years relevant experience

  20. Excellent verbal and written communication skills

  21. Strong sense of leadership, responsibility, personal initiative, and follow-through;

  22. Ability to work independently in a fast-paced, multi-task environment;

  23. Ability to work as part of a team and to coordinate across departments;

  24. Ability to travel in remote areas

  25. Must be fluent in English and French

  26. Experience in the Great Lakes Region preferred

  27. Understanding and/or experience in the artisanal mining sector in Africa a plus
    Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

How to apply:

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Questions Typiques
“What are your strengths and weaknesses?” It’s easy to talk about your strengths; you’re detail oriented, hard working, a team player, etc.–but it’s also easy to get tripped up when discussing your weaknesses, Teach says. Never talk about a real weakness unless it’s something you’ve defeated. “Many hiring managers are hip to the overused responses, such as, ‘Well, my biggest weakness is that I work too hard so I need try to take it easy once in a while.’ The best answer is to discuss a weakness that you’ve turned around, such as, you used to come in late to work a lot but after your supervisor explained why it was necessary for you to come in on time, you were never late again.”
Questions à poser
What is the single largest problem facing your staff and would I be in a position to help you solve this problem? This question not only shows that you are immediately thinking about how you can help the team, it also encourages the interviewer to envision you working at the position.