Dec 012016

Organization: Save the Children
Country: Democratic Republic of the Congo
Closing date: 13 Dec 2016

Save the Children is the world’s leading independent organisation for children. We work in 120 countries. We save children’s lives; we fight for their rights; we help them fulfil their potential.

We work together, with our partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.

We have over two million supporters worldwide and raised 1.9 billion dollars last year to reach more children than ever before, through programmes in health, nutrition, education, protection and child rights, also in times of humanitarian crises.

Following a major transition, our international programmes are now delivered through a merged operation with c15,000 staff, managed through seven regional hubs and reporting to a relatively small, central office. We’re changing to become more efficient, more aligned, a better partner, a stronger advocate, a magnet for world-class people and relevant for the 21st century.

Contract length: 01 Year

Location: GOMA

This is a national position.

The role

The IT Support Manager will lead and manage the IT and communications functions and responsibilities. As a member of the Country Office team, the IT Support Manager will support the Country Office on the best use of Save the Children’s resources. The IT Support Manager will establish, develop and maintain effective and secure IT and communications applications, equipment, systems and networks as required by the Country Programme. The post-holder will ensure that the programme’s IT and Communications systems are optimised in support of overall organisational goals, represent best value for money and aligned with global standards and best practice.

The IT Support Manager contributes to ensuring that Save the Children’s commitment to improving quality and accountability in humanitarian work is upheld, through reference to Save the Children Minimum Standards and the NGO Code of Conduct, and endeavours to implement sustainable systems and transfer knowledge and skills to existing staff.

Qualifications and experience

  • Master’s Degree or equivalent (relevant certifications and trainings are preferred)
  • At least 7 years’ experience with IT hardware including builds, repairs and upgrades of user equipment.
  • Minimum of 2 years’ management experience required (NGO experience a plus)
  • Must demonstrate knowledge in user administration, Microsoft Office suite support, Windows 10, Windows Server, MS SharePoint and Fortigate might be a plus.
  • Basic knowledge of systems scripting and database skills (e.g. Windows PowerShell, Oracle PL SQL, MS SQL etc.) essential.
  • Must demonstrate knowledge in resolving and troubleshooting basic and common IT issues remotely.
  • Willingness and ability to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies.
  • Previous experience of managing and developing a team and the ability to motivate and develop others.
  • Substantial experience in securing organisational ICT resources from internal and external threats in emergency environment and normal situation.
  • Ability to work independently to a high professional standard.
  • Sensitive to the cultural & political environment.
  • Prepared to work and live in challenging surroundings.
  • Excellent interpersonal, communication and presentation skills.
  • Fluency in written and spoken in French and English.
  • Commitment to Save the Children values

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

To see a full a job description, please visit our website at

Please apply in English or French using your CV and covering letter as a single document, including your salary expectations for this role.

How to apply:

Application Email: Please apply with a covering letter and up-to-date CV to: ‘’

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